Frequently asked questions
Can I order if I can’t attend the meetup?
Yes! Choose shipping at checkout and we’ll ship your preorder once it arrives at NXTBIAS and is processed. You’ll receive tracking by email when it ships.
Coming to the meetup? Choose November 7 pickup in Miami Lakes instead.
Can I choose my album version or member?
Choose from the options shown on the product listing. If a version or member is listed as random, it will be selected by the supplier and cannot be guaranteed.
Photocards and other random inclusions are a surprise—even when you choose your album version. Please check the listing’s details before ordering.
When will I get my order?
For event pickup, collect your preorder at the Miami Lakes Farmers Market on November 7, 2026. Order pickup is available from 10 AM–5 PM, with the K-Pop Club meetup, unboxing, and photocard trading from 12–3 PM.
For shipping, we’ll dispatch your preorder once it arrives at NXTBIAS and is processed. You’ll receive tracking by email when it ships. Delivery time begins after dispatch, rather than when you place your preorder.
If supplier delays affect your order, we’ll contact you with an update.
What happens if my preorder becomes unavailable?
Supplier availability can change during the preorder period. If we’re unable to fulfill an item, we’ll contact you with available alternatives or issue a refund for that item.
We won’t substitute a different item without your approval.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address. You’ll see the total before completing your purchase. We currently ship within the United States only.
Prefer event pickup? Select November 7 pickup in Miami Lakes at checkout.