Refund policy

Returns, Refunds & Order Issues

Most NXTBIAS products are created specifically for each order. Because of this, we do not accept returns or exchanges for changes of mind, fit preferences, or an incorrect size or color selected during checkout. Please review the product description and size chart carefully before ordering.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or different from what you ordered, contact us at support@nxtbias.com within 30 days of delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photos showing the item and the issue

If your claim is approved, we will provide a replacement at no additional cost or issue a refund to your original payment method. You normally won’t need to return a damaged or defective item unless we provide specific return instructions.

Non-Returnable Items

We cannot accept returns or exchanges for:

  • Incorrect sizes or colors selected by the customer

  • Changes of mind or fit preferences

  • Personalized or customized products

  • Gift cards

Please do not send an item back without contacting NXTBIAS first. Unauthorized returns cannot be accepted.

Refunds

We will notify you after reviewing your request. Approved refunds are issued to the original payment method. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect. This policy does not limit any consumer rights provided by applicable law.

For questions or assistance, contact NXTBIAS Support at support@nxtbias.com.