Shipping policy

Shipping Policy

NXTBIAS currently ships within the United States only. Shipping costs and available delivery methods are displayed during checkout before payment is completed.

Production and Delivery Time

These standard estimates apply to made-to-order products and exclude preorder items. For custom design orders, design and any requested proof approval happen before the production window begins. Most NXTBIAS products are created especially for your order. Please allow approximately 2–7 business days for production before your order ships.

After production, standard U.S. delivery generally takes an additional 2–8 business days, depending on the product, shipping method, destination, and carrier.

Most orders should arrive within approximately 4–15 business days after purchase. Business days do not include weekends or federal holidays. These timeframes are estimates and aren’t guaranteed.

Orders placed during holidays, new product launches, or other high-volume periods may require additional production or delivery time.

K-Pop Album & Merch Preorders

Preorders ship once the items arrive at NXTBIAS and are processed. The standard 4–15 business day estimate after purchase does not apply to these orders. Tracking will be emailed when your order ships.

If you select event pickup at checkout, follow the pickup date and instructions on the product listing and in your order confirmation. If supplier delays affect your order, we’ll contact you with an update.

Tracking Your Order

You’ll receive a shipping confirmation email with tracking information when your order ships. Tracking updates can sometimes take several business days to appear after a shipping label is created.

Because products may be produced by different fulfillment partners, an order containing multiple items may arrive in separate packages with separate tracking numbers.

Alaska, Hawaii, and Military Addresses

Shipping availability, pricing, and estimated delivery times for Alaska, Hawaii, APO, FPO, and DPO addresses are displayed during checkout. Military-address deliveries may require additional time.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. If you notice an error, contact support@nxtbias.com as soon as possible.

Once an order enters production or ships, we cannot guarantee that the address can be changed. Additional production or shipping charges may apply if an order must be replaced because an incorrect address was entered.

Delays and Missing Packages

Weather, carrier disruptions, holidays, and other circumstances outside our control may cause delays. If your tracking hasn’t updated for an extended period or your package appears to be missing, contact support@nxtbias.com with your order number so we can help investigate.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.