Frequently asked questions
What is the return policy?
Most NXTBIAS products are made to order, so we don’t accept returns or exchanges for changes of mind, fit preferences, or an incorrect size or color selected during checkout. If your item arrives damaged, defective, misprinted, or different from what you ordered, email support@nxtbias.com within 30 days of delivery with your order number and clear photos. Approved claims receive a replacement or refund.
How do I choose the right apparel size?
Sizing varies between apparel styles, so please review the size chart on the individual product page before ordering. For the best comparison, lay a similar item you already own flat and compare its measurements with the chart. If you’re between sizes, choose based on your preferred fit and size up for a roomier feel.
When will I get my order?
Made-to-order apparel: allow 2–7 business days for production, plus 2–8 business days for US shipping.
Supplier K-pop preorders: order by Saturday at 11:59 PM ET for Sunday supplier ordering. For already-released, supplier-available items, allow an estimated 7–14 business days from that supplier-order date for arrival at NXTBIAS and processing, plus onward shipping to you. Upcoming releases depend on their release date and supplier availability.
Custom apparel: if you request a proof, allow 2–3 business days for it. Production begins after approval; shipping time is additional. If you decline a proof, production proceeds without that approval step.
Check the individual product for exceptions. Estimates are not guaranteed delivery dates.
Will all my items arrive together?
Not always. Products may be created and shipped by different fulfillment partners, so an order containing multiple items can arrive in separate packages. You won’t be charged additional shipping after checkout, and you’ll receive tracking information for each shipment.
How much does shipping cost?
Shipping costs depend on the products in your order, delivery address, and available shipping method. The exact cost is displayed during checkout before you submit payment. NXTBIAS currently ships within the United States only.